What are cookies?
A cookie is a small file of letters and numbers that may be stored on your browser or the hard drive of your computer when you visit our Website. Cookies contain information about your visits to that website.
- Help you navigate between pages on the Website efficiently
- Protect your security
- Remember information about your preferences and recognize you when you return to our Website
- Allow us to customize our Website according to your individual interests
- Measure how people are using our services in order to improve our services and browsing experience
- Personalise advertising and make the content more relevant for you
- Speed up your searches
- Make our Website easier to use
- Generally give you a better online experience
Cookies are not unsafe or in themselves a threat to your online privacy as we do not store sensitive information. The cookies used on our Website never collect anything that personally identifies you, such as your name or address and we never sell your details to any third parties.
What are the different types of cookies?
First party cookies – these are our own cookies set by our Website, controlled by us and used to provide information about the usage of our Website.
Third party cookies – these are cookies from any other domain. We use a number of suppliers that may also set cookies on your device on our behalf when you visit our Website to allow them to deliver the services they are providing.
How long do cookies stay on your computer?
Two types of cookies may be used on the Website, session cookies and persistent cookies.
Session cookies - are temporary cookies that remain on your device until you leave the Website.
Persistent cookies - are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the Website and recognise you on your return.
What cookies do we use?
The cookies used on our Website have been grouped according to the International Chamber of Commerce UK Cookie categorisation to help explain what they do.
- Strictly necessary cookies
- Performance cookies
- Functionality cookies
- Targeting cookies
1. Strictly necessary cookies
Some cookies are essential for the operation of our Website. These cookies are essential in helping you to move around our Website and use the features, such as accessing secure areas of the Website or using the shopping basket.
We may use Strictly Necessary cookies to:
- Remember the goods and services you selected when you get to the payment page
- Identify you as being logged into the site
- Provide access to protected areas of a website
- Remember previously entered text so it’s not lost if the page refreshes
Consent is not required for Strictly Necessary cookies as they are required for us to provide the services requested by you.
2. Performance cookies
These Performance cookies simply help us improve the way our Website works. We utilise these cookies to analyse how our visitors use our Website and to monitor our Website performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high quality experience and quickly identify then fix any issues that arise.
We may use Performance cookies to:
- Store preferences to see which method of linking between pages is most effective
- Enable web analytics to provide anonymous statistics on how our Website is used
- To assist with error management in helping us improve the Website by measuring any errors that occur
- Monitor ad response rates and see how effective our adverts are
3. Functionality cookies
We use Functionality cookies to allow us to remember your preferences. For example, we may store your geographic location in a cookie to ensure that we show you our Website localised for your area. We also use Functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
We may use Functionality cookies to:
- Remember settings you have applied such as layout, colours, font sizes and page backgrounds
- Remember if we’ve already asked you if you want to fill in a survey
- Detect if you have already seen a pop-up to ensure it doesn't get shown to you again
- Process a request from a user to submit a comment or blog or forum post
If you delete these Functionality cookies any preferences or settings you selected will not be retained for later visits.
4. Targeting cookies
These Targeting cookies help us make sure the adverts you see on our Website are relevant to you and your interests. Cookies may be placed on your device by our third party service providers which remember that you have visited a website in order to provide you with targeted adverts which are more relevant to you. However, we do not tell our advertisers who you are.
We may use Targeting cookies to:
- Collect information about browser habits to target advertising
- Collect information about browser habits to target website content
- Provide links to social networks like Facebook
- Provide advertising agencies with information on your visit so that they can present you with adverts you may be interested in
How to manage your cookies
Depending on your browser, further information can be obtained via the following links:
If you use different devices to access our Website (e.g. your computer, mobile) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences. Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser.
Cookies on our Website
The table below summarises the different types of cookie used on our Website, or set by third parties, together with their respective purpose and duration. The list is subject to change.
First Party Cookies
|Functionality||server_name||Persistent||This cookie remembers your last successfully used dashboard to speed up subsequent logins.|
|Tracking||adv, loc||Persistent||This cookie enables the tracking of landing pages to product trial, for permanent storage upon sign-up.|
|Tracking||CPID||Persistent||This cookie is used for Channel Partner ID to product trial tracking, for permanent storage upon sign-up.|
|Strictly Necessary||PHPSESSID||Session||This is an authentication cookie, after login, for the duration of the session.|
|Functionality||__dfe||Persistent – 1 year||This cookie stores the same details that the visitor submits in a download form to facilitate subsequent submissions of these forms by preloading them with those details. It holds the information that the user entered when registering, so when the user accesses the register page again the fields are pre filled.|
|Functionality||__koauth||Session||This is an authentication cookie that stores an authentication token to facilitate authorization for protected areas of the website.|
|Functionality||CPID||Persistent||This cookie is used for associating the visitor with a referring channel partner. This cookie is not actually dropped by the download forms but if present the system will use it to check if the lead was referred from a partner. It gets the referring partner based on the CPID which if found will then set up the co-branding details.|
Third Party Cookies
We does not control the dissemination of these cookies. For more information about the cookies used by these suppliers, including how to opt-out, view their individual privacy policies listed below.
|CATEGORY||NAME OF COOKIE||THIRD PARTY||TYPE||PURPOSE|
|Performance||utma||Google analytics||Persistent/ 2 years|
Like most websites, we use analytics software called Google Analytics. This software gathers anonymous data relating to how people are using the site and then provides us with visitor statistics, details of page views etc. We feel that this information is vital to us, helping us to make our Website as easy to use and useful as possible.
To prevent tracking by Google Analytics across all Websites visit: Google Opt-out
This cookie tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes days and visits to purchase calculations, which afford ecommerce websites with data intelligence around purchasing sales funnels.
|Performance||__utmb & __utmc||Google analytics||Session/30 minutes|
These cookies work in tandem to calculate visit length. They are used to check approximately how long you stay on our Website, when a visit starts and approximately when the visit ends.
The _utmb cookie generates data about a visitor’s session. It establishes or updates a session every time a page of the Website is visited. If it is not updated, it expires by default after 30 minutes. The _utmc cookie works hand in hand with _utmb. It expires only when a user quits a browser.
|Performance||__utmz||Google analytics||6 months||This cookie determines what brought a user to our Website. It stores where a visitor came from, the search engine used, the keyword entered, the link clicked on, and where in the world they are when they access the Website. It also tracks page navigation so that we can see how visitors move through our Website. This cookie expires after 6 months unless it is updated. Updates occur when a page view initiates.|
|Functionality||PREF ||Google||Persistent||This cookie is used by Google to store user preferences and information when a visitor interacts with a Google web application. This cookie stores user preferences when viewing pages containing video content. As a result, when you visit one of these pages you may be presented with cookies from YouTube, which we do not control.|
|Functionality||bcookie, , visit,||LinkedIn||Persistent|
|leo_auth_token ,JSESSIONID, X-LI-IDC, lang (linkedin.com) and IN_HASH (platform.linkedin.com)||LinkedIn||Session|
These cookies are set by Silverpop, which is an online marketing company. These cookies are used to collect information about how visitors use our Website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
We use a third party provider called Cleverbridge for our secure online shopping cart and payment processing. Please see the Cleverbridge policy at:
These cookies are for session information storage and is the placeholder of your client ID at Cleverbridge
|Tracking||Cbsession2, cbsession1||Cleverbridge||Session||These cookies are used for user session tracking and user session protection.|
|Strictly Necessary||Purl-[MVT_ID]||Cleverbridge||24 hours||This cookie places a candidate number for the visitor so next time the visitor returns they can be recognised by the cookie candidate number. This can be used to remember the location of visitor.|
|Tracking||Session0_o_[AFFILIATE_ID]||Cleverbridge||Session||This affiliate tracking cookie is the placeholder for the ID of the affiliate at Cleverbridge.|
|Strictly Necessary||P0||Cleverbridge||2 years||This cookie is stored whenever a customer completes a purchase and holds a list of all purchases the customer has made. When the customer goes to the cleverbridge.net website to check their credit card charge, a list of their purchases can be provided.|